At the Yardi Help Desk, we offer a team of specialists with a case tracking solution. This enables Yardi clients to focus on their operations with confidence that the needs of all of their sites are being supported and any system or operational issues are resolved quickly.
Clients are provided with “open and closed” case updates that include detailed problem and solution information via analytic reporting and graphical interpretations by case type. Detailed reporting enables us to identify trends and to recommend solutions, such as additional training requirements, process review and development, or custom reporting design.
Our Yardi Help Desk Solution includes a turn-key approach to bank integrations and new property start-ups, including configuration, data entry, training, and ongoing support.